It was quite apparent today what some of the benefits having loyal, long-term employees are. Today is a Monday in July. Mondays are always extremely hectic for our sales team at Gentle Giant because so many people contact us for information or an estimate over the weekend, leading to a longer-than usual call-back list and busy start to the work week on Monday. July happens to be one of our busiest months of the year, so it's no surprising why today was demanding for our sales team.
Gentle Giant attracts many talented, hard-working people who are looking to learn new skills and advance their careers, and many of them have moved from one position to the next, often starting on the trucks or the reception desk, moving into sales support, sales, and other roles in marketing, HR, and customer support. Naturally, this benefits these employees because they can develop new skills within the same company and not have to leave a job they like. It benefits Gentle Giant in a number of ways, not the least of which was something that happened today. Our sales director Tom made a couple of quick calls internally to see if any former sales team members might be able to spare some time to call people back, and he instantly got the help he needed... from veteran, highly-trained former sales team members!
Of course, there's still a mountain of work to get through (a problem we are glad to have), but now more prospective GG customers will be able to book with us today, and our sales force will be able to get home to their families or go do their activity of choice earlier than they might otherwise. After 30 years it can be easy at times to take what we have for granted. I'm grateful for moments like these when such shining examples of the benefits of our outstanding workplace practices take center stage and allow to me feel this proud of what we have made here at Gentle Giant!
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